COVID19 Delivery Changes
Couriers and Australia Post are now instituting mandatory 'authority to leave' on all parcels.
What this means for you: we advise you to closely track your parcel and try to be home when the parcel is delivered. The courier will select a safe place to leave your parcel, but we recommend you collect it as soon as possible - especially if you live in an apartment block.
Gingerfinch is not responsible for missing parcels once they have been delivered by the courier or Australia Post.
Shipping & Delivery
We lovingly pack and send our Gingerfinch goods Monday to Friday within 48 hours of you placing your order. If you place your order on the weekend, we will post it on Monday.
Delivery times may vary as they are out of our hands, but we only work with reliable couriers so your purchase should arrive within 5-7 days. Gingerfinch ships from Fyshwick, Canberra.
We offer complimentary shipping on purchases in Australia over $200 (excluding bulky items).
We offer $13 flat rate shipping anywhere in Australia on orders less than $200 (excluding bulky items).
We also offer express shipping (3-4 days to metro areas) at $25.
If you live in Canberra, you can always save on postage and pick up your purchase from Fyshwick. Just email email@example.com to arrange a suitable pick-up time.
Bulky Items Shipping
Certain products are too large for the $13 flat rate shipping or free shipping over $200. But we want to keep the shipping costs as low as possible, so we have developed a scaled approach to shipping costs:
Very large bulky items like furniture - $90 flat rate
Large items bulky like some furniture - $50 flat rate
Small bulky items like mirrors, clocks and lamps - $30 flat rate
Other Things to Know
1 - We do not ship internationally
2 - We use a combination of courier companies and Australia Post. You can ship to your street address, PO Box or Parcel Lockers Please email us if you have any concerns about your shipping details.
We've put a lot of thought into our packaging choices so we want you to know why we do what we do! All our orders are beautifully gift wrapped using Australian-sourced tissue paper. Our stickers and branding materials are printed in Melbourne using recycled papers and sustainable printing practices.
We ensure our gorgeous products arrive to you safely by using Geami GreenWrap paper as a substitute to bubble wrap. For box-filler, we use heavy-duty kraft rather than annoying and environmentally-damaging foam peanuts. Our shipping boxes are made in Australia from sustainable sources. All our wrapping and shipping materials can be reused and recycled and minimise waste as much as possible.
Sometimes we feel an order needs seriously heavy-duty wrapping and packing, and in those instances we may use regular bubble wrap. However we only reuse packaging materials provided to us by our suppliers. We hope that you can reuse these materials again too!
Any questions regarding your order, shipping or delivery, just reach out! firstname.lastname@example.org